Florien support
Tell us where you got stuck.
Support is available in English and Turkish for account, subscription, accessibility and technical questions.
Contact Florien support
Email support@wirefire.co. We reply as soon as reasonably possible. Never send a password, full payment card number or an unnecessary copy of an identity document.
Useful details to include
- Your device model and operating-system version.
- The Florien app version shown in settings.
- What you expected, what happened and the screen involved.
- A screenshot only if it does not contain private information.
- The purchase platform and product name for subscription questions. Do not send a full receipt unless requested.
Account, privacy and accessibility
Use the account deletion page for deletion requests and the privacy policy for information requests. Accessibility requests and problems with reminders, speech input, calendars, Apple Health or visual settings can be sent to the same support address.
Subscriptions and refunds
Apple App Store and Google Play manage Florien purchases, renewals, cancellations and refunds under their own rules. Manage or cancel your subscription through the store account used to buy Florien. If Premium access does not appear after purchase, use Restore Purchase in Florien and contact support if the problem continues. Deleting Florien or your Florien account does not cancel an active store subscription.
Safety
Florien supports everyday planning and focus. It is not medical, therapeutic, emergency or crisis support. If you or someone else may be in immediate danger, contact the local emergency service where you are.